Wednesday, March 20, 2013

Falling to pieces

Literally.

This morning, as is my routine, I got out of bed and brought all my tech with me. I stacked my Dex on my phone on the kitchen counter next to my meter (this is, of course, the only way I remember everything on my way out the door). I did a test, shower-bolused, calibrated, and went to take a shower.

Once I was ready to leave for work, I grabbed my stack of things to pop in my purse...and something hit the floor. I  paused, trying to figure out what the black circle could possibly be. Well, friends, it was part of Dex's face:

He looks distressed about his tech-leprosy, doesn't he?

It took me an appalling amount of time to even realize it was part of Dex - I kept looking around, trying to figure out what I'd knocked off the counter. I mean, the Seven+ was a tough son-of-a-gun - that receiver took some MAJOR abuse and managed to stay in one piece. The idea that a piece actually fell off my receiver was just completely out of the realm of possibility.

I called Dexcom, said I was unable to pop it back into place. (The rep seemed a little worried about that: "Oh, well, um, we don't generally want you to try to fix it yourself!") I'm getting a new receiver tomorrow. Which is great, but still. A piece fell off! These systems are not cheap, and I was surprised it's not a little more durable - it lasted not even five months. And I'm not the only one running into problems - I noticed this morning that Chris is having issues with his USB cover. (note: "build quality" - that is what I'm complaining about here. Thanks for the techie vocab, C!)

Is this just a coincidence or are a lot of people - besides me and Chris - having problems like this?



6 comments:

  1. I have to agree. Yours is not the first picture I've seen like that. The faceplate of my blue one kept coming off, but all I had to do was place it back on and it would stick... for a while. I am glad they do over-night shipping though. It just sucks that these are having to be replaced so often! Well, that and the fact that all of your data doesn't combine in "Studio"... you have two separate patient ID's based on the receiver serial numbers. They really need to fix that too.

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  2. It's a good thing it does the 'reading interstitial fluid' part well...

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  3. I wrote a blog about this: http://www.diabeticadvocate.com/2013/02/dexcom-g4-busted-slide-cover.html It's not uncommon with the newest models and they will send you a new receiver immediately. I'll still take the better accuracy over a stronger receiver.

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  4. There's more evidence.... Brian (Not My Cell) and Colleen (d-Meanderings) both have had problems with their G4 cases. Scroll back through their blogs and you'll find it.

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  5. There's more evidence.... Brian (Not My Cell) and Colleen (d-Meanderings) both have had problems with their G4 cases. Scroll back through their blogs and you'll find it.

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  6. I'm on my THIRD receiver in five months. Whoa. At least they are replacing them.

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